Terms and Conditions

General Terms and Conditions Petit&Jolie for deliveries to consumers

Petit&Jolie is registered with the Chamber of Commerce in Utrecht. The Chamber of Commerce number is 58795731, VAT number is NL8531.85.098B01.
For questions, you can contact us by email at info@petitetjolie.nl.

Petit&Jolie is the user of these General Terms and Conditions and the operator of the Petit&Jolie Webshop.
Consumer: the natural person who purchases goods from Petit&Jolie without acting in the course of a profession or business.
The agreement applies until the moment of delivery.
“In writing” in these General Terms and Conditions also includes communication by email or digitally (for example via an online interface), provided the identity of the sender and integrity of the content are sufficiently established.

These terms apply to every offer, quotation, and agreement between Petit&Jolie and the consumer of the Petit&Jolie Webshop.
Any deviations from these terms are only valid if explicitly agreed in writing.
The applicability of any other conditions from the consumer is expressly rejected.
If one or more provisions of these General Terms and Conditions are null and void or annulled, the other provisions will remain fully applicable.
If one or more provisions of these terms or any other agreement with Petit&Jolie conflict with mandatory law or applicable regulations, the relevant provision will lapse and be replaced by a new, legally permissible and comparable provision established by Petit&Jolie.

All prices are stated in Euros, including VAT and excluding shipping costs. Shipping costs are borne by the consumer.
Petit&Jolie reserves the right to change its sales prices when deemed applicable.
When placing an order, the shipping costs will be charged separately on the invoice.
Orders placed via the Petit&Jolie Webshop must be paid in advance via iDeal, Bancontact, Credit Card, or bank transfer. After receipt of payment, Petit&Jolie will proceed with dispatching the order.

If all products in an order are in stock and the delivery is within the Netherlands, the order will be delivered within 5 working days.
If items are not in stock, you will be informed within 2 working days about an adjusted delivery date and possible partial deliveries.
If a (partial) delivery cannot be made within 7 working days, the order will automatically be cancelled and the consumer will be informed immediately by email. In case of cancellation, the consumer will receive a refund within 7 working days.

For orders placed via the webshop, a trial period of thirty (30) calendar days applies. This means that within 30 days after receipt of the goods, the consumer may reconsider and cancel the agreement without giving reasons. If the order consists of multiple deliveries, the trial period starts on the date of the last delivery.
For consumable goods, these must be returned in the original, unopened, and undamaged packaging. The packing slip/invoice must be enclosed along with your name, address details, and bank account number.

Return the items to:
Petit&Jolie B.V.
Catharijnesingel 90
3511 GR Utrecht
The Netherlands

Items returned within this period will be fully refunded by Petit&Jolie.

Refunds for returned items will be made within fourteen (14) days of receipt of the return by Petit&Jolie, to the bank account indicated by the consumer.
The shipping costs for the return are at the expense of the consumer.

Petit&Jolie guarantees that its products are prepared with the greatest care using only the best ingredients. If, despite this, something is wrong with the product, you may return the remainder in its original packaging to:
Petit&Jolie B.V.
Catharijnesingel 90
3511 GR Utrecht
The Netherlands
Please clearly state the nature of the complaint. If your complaint is found to be justified, you will receive a replacement product free of charge.
Any compensation for damage resulting from non-compliance with the specifications of a product is at all times limited to the value of the replacement product.
Petit&Jolie excludes any liability for damages arising directly or indirectly from the (incorrect) use of its products.

Petit&Jolie takes great care in handling personal data, in accordance with Dutch laws and regulations.
All information made available to Petit&Jolie in the context of the website or webshop will only be used for the purpose for which the consumer has provided it.
Petit&Jolie uses the collected data for the following purposes:
- When placing an order: your name, email address, delivery address, and payment details are required to process the order and keep you informed about its progress.
- For sending free samples: your name, delivery address, and if necessary your email address are required to process your request.
- By subscribing to the Petit&Jolie newsletter, you consent to the storage of your personal data and email address. Petit&Jolie uses this information to inform you about activities and to develop web statistics. You may unsubscribe at any time by sending an email to info@petitetjolie.nl.
- Petit&Jolie uses cookies to recognise users more easily, to monitor visits to www.petitetjolie.nl, and to track which links are used. Data collected in this way will remain strictly confidential.
Personal information of the consumer will never be made available to third parties, except to competent authorities.
(see also our privacy disclaimer)

All transactions concluded via the website or webshop are governed exclusively by Dutch law.
Only the General Terms and Conditions of Petit&Jolie apply to purchases via this website.
Complaints about products or services will be answered within 30 calendar days of receipt.
Price changes and publication errors are expressly reserved.

(Download the general terms and conditions as a PDF file.)